Shipping policy

My Fresh Vibes Shipping Policy

We’re excited to get your fresh skincare essentials to you! Here’s everything you need to know about our shipping process:

1. Processing Time

All orders are processed within 2-3 business days (excluding weekends and holidays). You’ll receive a confirmation email with your tracking number as soon as your order is on its way.

2. Shipping Rates & Delivery Times

We offer standard shipping within the U.S. Rates are calculated at checkout based on your location. Delivery typically takes 3-7 business days, but it may vary depending on your location.

3. International Shipping

Currently, we only ship within the U.S. Stay tuned for international shipping in the future!

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. Please allow 24-48 hours for the tracking information to update.

5. Lost, Stolen, or Delayed Packages

We are not responsible for lost, stolen, or delayed packages once they are with the shipping carrier. If your package is delayed or missing, please contact the carrier directly using your tracking number. If you need further assistance, reach out to us at hello@myfreshvibes.com, and we’ll do our best to help.

6. Incorrect Shipping Information

Please double-check your shipping details before placing your order! We are not responsible for packages shipped to incorrect addresses. If you spot a mistake after ordering, contact us immediately at hello@myfreshvibes.com, and we’ll do our best to update it.

7. Shipping Delays

We aim to ship orders on time, but unexpected delays can happen due to weather, high volume, or other factors beyond our control. If your order is delayed, we’ll notify you as soon as possible.